Refund policy
Last updated: 26/10/2026
30-day trial — You have 30 days from receipt to send back a product that doesn't suit you, no questions asked.
- France: return shipping is paid by us, we send you a prepaid return label.
- Outside France: return shipping is paid by the customer. The product is fully refunded once received.
Conditions
- The product must be returned complete, in its original packaging.
- For hygiene reasons, care products (serums, masks, oils, soaps) must be returned unopened, unless they are defective.
How to return
- Email us at contact@ambralya.com with your order number and the product concerned.
- Within 48 business hours we send you the return address (and the prepaid label for orders delivered in France).
- Once the product is received and checked, we refund you within 3 business days to the payment method used for the purchase.
Defective or damaged product
If you receive a defective or damaged product, contact us with a photo: we will replace it or refund you in full, at no cost to you.
Contact
Ambralya — 2 Rue des Champs Guillaume, 95240 Cormeilles-en-Parisis, France — contact@ambralya.com